Privacy Policy

1. Introduction

This Privacy Policy explains how Favrs ("we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application ("App"). Favrs is a community-based platform for voluntary neighborly assistance and community giveaways without monetary exchange. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo
• Profile Information: Bio, neighborhood or community area, verification status
• Location Information: General neighborhood or community area for local matching (specific addresses are never required or stored)
• Favor and Giveaway Information: Requests or giveaways you create, descriptions, locations, categories (no monetary offers or requests allowed)
• Communications: Messages sent through the App, reviews, and ratings
• Support Information: Information you provide when contacting customer support

2.2 Information Collected Automatically

• Usage Data: How you interact with the App, features used, time spent
• Device Information: Device type, operating system, unique device identifiers
• Log Data: App crashes, performance data, error reports

2.3 Information from Third Parties

• Authentication Services: Information from Google, Apple, or other sign-in services
• Verification Services: Identity verification data from third-party services

2.4 Verification Documents (Not Stored)

• Identity Verification: We may require photos of government-issued ID and utility bills to verify your identity and location
• Processing Only: These documents are processed for verification purposes and are NOT stored in our systems
• Immediate Deletion: Verification documents are deleted immediately after the verification process is complete

3. How We Use Your Information

3.1 Primary Uses

• Service Provision: Create and manage your account, facilitate favor and giveaway matching within your neighborhood for voluntary neighborly assistance
• Community Matching: Connect you with neighbors in your area based on information you provide during onboarding
• Identity Verification: Process ID and utility bill photos to verify identity and location (documents are not stored)
• Communication: Enable messaging between users, send notifications
• Safety and Security: Verify identities, detect fraud, enforce Terms of Service (including prohibition of monetary exchanges)
• Improvement: Analyze usage patterns to improve App functionality
• Support: Respond to inquiries and provide customer support

3.2 Secondary Uses

• Marketing: Send promotional communications (with your consent)
• Research: Conduct anonymized research to improve community features
• Legal Compliance: Comply with legal obligations and respond to legal requests

4. How We Share Your Information

4.1 With Other Users

• Public Profile Information: Name, photo, general neighborhood area, reviews, ratings
• Favor and Giveaway Details: Information in favor requests or giveaways you create
• Communication: Messages you send to other users
• Address Privacy: Specific addresses are never shared unless you voluntarily include them in private messages

4.2 With Third Parties

• Service Providers: Companies that help us operate the App (hosting, analytics, support)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety: To protect rights, property, or safety of users or the public

4.3 We Do Not Sell Personal Information

We do not sell your personal information to third parties for their marketing purposes.

5. Analytics and Non-Personal Data

5.1 Google Analytics

• Usage Analytics: We use Google Analytics to understand how users interact with our App
• Non-Personal Data Only: Analytics data is completely anonymized and cannot be linked to specific users or any personally identifiable information (PII)
• Data Collected: App usage patterns, feature popularity, general geographic regions (not specific locations), device types, and app performance metrics
• Privacy Protection: All analytics data is aggregated and stripped of any identifying information before being sent to Google Analytics

5.2 Analytics Purpose

• App Improvement: Understanding which features are most useful to improve user experience
• Performance Monitoring: Identifying and fixing technical issues and crashes
• Community Insights: Learning about general usage patterns to better serve our community

6. Data Security

6.1 Security Measures

• Encryption: Data transmission is encrypted using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated
• Incident Response: Procedures in place to respond to security incidents

6.2 Data Retention

• Active Accounts: We retain your information while your account is active
• Deleted Accounts: Most personal information is deleted within 30 days of account deletion
• Verification Documents: ID and utility bill photos are deleted immediately after verification and are never stored
• Legal Requirements: Some information may be retained longer for legal compliance
• Anonymized Data: Usage statistics may be retained in anonymized form for analytics purposes

7. Your Privacy Rights

7.1 Access and Control

• Account Settings: Update your profile and privacy preferences in the App
• Data Access: Request a copy of your personal information
• Data Correction: Request correction of inaccurate information
• Data Deletion: Request deletion of your account and associated data
• Analytics Opt-Out: Contact us to opt out of analytics data collection

7.2 Communication Preferences

• Notifications: Control in-app and push notifications in settings
• Marketing: Opt-out of promotional emails and communications

7.3 Regional Privacy Rights

Depending on your location, you may have additional rights under laws such as:

• GDPR (EU): Right to portability, right to be forgotten, right to object
• CCPA (California): Right to know, right to delete, right to opt-out
• Other Local Laws: Rights may vary by jurisdiction

8. Location Information

8.1 Location Data Collection

• Neighborhood Level: We collect and store your general neighborhood or community area that you provide during account setup
• No GPS or Device Location: We never request or collect GPS data, device location, or location permissions
• User-Provided Only: All location information comes from what you manually enter during onboarding
• Address Privacy: We never collect or store specific street addresses

8.2 Location Sharing and Privacy

• Community Visibility: Other users in your area can see that you live in the same general neighborhood
• Address Privacy: Your specific address remains private unless you choose to share it in messages
• Voluntary Sharing: You can share your address with trusted neighbors through private messages if desired

8.3 Location Controls

• Manual Entry: You control what neighborhood information you provide during setup
• No Device Permissions: The App does not request location permissions from your device
• Profile Updates: You can update your neighborhood information in your profile settings

9. Verification Process and Document Handling

9.1 Identity Verification Requirements

• Purpose: We may require identity verification to enhance community safety and trust
• Documents: Government-issued photo ID and utility bills may be requested
• Voluntary: Verification is optional but may be required for certain App features

9.2 Document Processing and Security

• No Storage: Verification documents are NEVER stored in our systems or databases
• Immediate Processing: Documents are processed in real-time for verification only
• Automatic Deletion: All verification documents are automatically deleted immediately after processing
• Secure Transmission: Documents are transmitted using encrypted connections
• Limited Access: Only authorized verification systems can process these documents

9.3 Verification Results

• Status Only: We only retain your verification status (verified/not verified)
• No Personal Details: We do not store any personal information from the documents
• Re-verification: You may need to re-submit documents if verification expires

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: shakotha@favrsapp.com

This Privacy Policy is part of our Terms of Service. By using the Favrs App, you acknowledge that you have read and understood this Privacy Policy.